Cancellation & Refund Policy

Last updated on 11-08-2024 20:55:38

 

PROKNOTS believes in helping its customers as far as possible, and has therefore a liberal cancellationpolicy. Under this policy:• Cancellations will be considered only if the request is made immediately after placing the order.However, the cancellation request may not be entertained if the orders have been communicated to thevendors/merchants and they have initiated the process of shipping them.

 

PROKNOTS does not accept cancellation requests for items received and already used. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.• In case of receipt of damaged or defective items please report the same to our Customer Service team.The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within Only same day days of receipt of the products.

 

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Only same day days of receiving the product. The CustomerService Team after looking into your complaint will take an appropriate decision.•

 

In case of complaints regarding products that come with a warranty from manufacturers, please referthe issue to them. In case of any Refunds approved by the PROKNOTS, it’ll take 3-5 Days for therefund to be processed to the end customer.

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For any queries regarding Cancellation and Refunds, you can e-mail to customercare@proknots.net

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