Effective date: 7 October 2026

At ProKnots, every product is handmade with care, and we pack each order to reach you in excellent condition. Please read this policy before placing your order.

1. Order Cancellations

  • Ready products: can be cancelled free of charge any time before dispatch. Ready products are usually dispatched within 24 hours, so please contact us as soon as possible.
  • Custom and made-to-order products: can be cancelled free of charge within 24 hours of placing the order. Once production has started, the order cannot be cancelled.
  • Refunds for cancelled prepaid orders are processed within 5–7 business days.

2. Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, you must report it within 24 hours of delivery with an unboxing video.

  • The unboxing video must be one continuous recording, starting from the sealed package with the shipping label visible.
  • Please also share clear photos of the damage or defect.
  • Send your order number, video and photos to customercare@proknots.net or WhatsApp +91 81233 96232.

Claims reported after 24 hours, or without an unboxing video, may not be accepted.

3. Eligibility for Returns and Exchanges

We accept returns or exchanges only for damaged or defective products, when:

  • the issue is reported within 24 hours of delivery with an unboxing video;
  • the product is unused; and
  • the product is in its original condition and packaging.

Returns are not accepted for:

  • used products;
  • change of mind;
  • custom or made-to-order products, unless damaged or defective;
  • minor variations in colour, size or weave – these are a natural part of handmade products and are not defects.

4. How to Request a Return

  1. Contact us within 24 hours of delivery with your order number, unboxing video and photos.
  2. Wait for our approval before sending anything back. Returns sent without prior approval will not be accepted.
  3. Once approved, we will share return instructions.

5. Return Shipping

If the damage or defect is on our part – a manufacturing defect, or damage during transit confirmed by your unboxing video – ProKnots will arrange and pay for the return. In any other approved case, return shipping is paid by the customer.

6. Refunds and Exchanges

Refunds or exchanges are processed only after the returned product is received and inspected. Once approved, you may choose:

  • a replacement (subject to availability), or
  • a refund.

Refunds are processed within 5–7 business days after approval. Prepaid orders are refunded to the original payment method. Cash on Delivery orders are refunded by UPI or bank transfer to the account details you share with us.

7. Refused or Undelivered Orders

No refunds are issued for shipments that are refused at delivery or returned to us because of an incorrect or incomplete address. Please see our Shipping Policy for details.

8. Important Information

  • Since our products are handmade, slight variations are natural and are not considered defects.
  • We may decline returns that do not meet the conditions above.
  • ProKnots’ decision on product condition after inspection shall be final.

9. Grievance Officer

If you have a complaint that has not been resolved, please contact our Grievance Officer:

Mridula Vinay
Email: Mridula@proknots.net
Phone: +91 81233 96232

We will acknowledge your complaint within 48 hours and aim to resolve it within one month.

Contact Us

Email: customercare@proknots.net
Call / WhatsApp: +91 81233 96232
Website: www.proknots.net