Privacy Policy

Privacy Policy

Effective date: 7 October 2026

ProKnots ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you use www.proknots.net or contact us, how we use it, and your rights.

1. Information We Collect

• Information you give us: your name, phone number, email address, billing and shipping address when you place an order, create an account, fill in a form or contact us by phone, email or WhatsApp.
• Order information: the products you buy, order value and payment method. Card, UPI and bank details are entered directly with our payment gateway, Cashfree. We do not see or store them.
• Information collected automatically: your IP address, browser and device type, pages visited and how you arrived at our website, collected through cookies and similar technologies.

2. How We Use Your Information

• To process, ship and deliver your orders, including sharing your name, address and phone number with our courier partner.
• To send order confirmations, delivery updates and invoices by email, SMS or WhatsApp.
• To respond to your questions, complaints, returns and refund requests.
• To improve our website, products and services.
• With your consent, to send you offers and updates about new products. You can opt out at any time.
• To show you relevant ads on platforms such as Facebook and Instagram, and to measure how well our ads work.
• To meet legal, tax and accounting requirements.

3. Cookies, Analytics and Advertising

We use cookies and similar tools, including Google Analytics and the Meta Pixel, to understand how visitors use our website and to show relevant ads. These tools may collect information about your visit, such as pages viewed and products added to cart. You can block or delete cookies in your browser settings, though some parts of the website may not work properly without them.

4. Sharing Your Information

We do not sell your personal information. We share it only with:

• our courier partner, to deliver your order;
• our payment gateway (Cashfree), to process payments;
• service providers who help us run our website, email and messaging, analytics and advertising, only as needed for those services;
• government or law enforcement authorities when required by law.

5. Data Security and Retention

We take reasonable steps to protect your information, including using a secure (HTTPS) website. We keep your information only as long as needed to provide our services and to meet legal, tax and accounting requirements.

6. Your Rights

You may ask us to access, correct or delete your personal information, or withdraw consent for marketing, by emailing customercare@proknots.net. We may need to keep certain information where the law requires it, such as order and tax records.

7. Children

Our website is not intended for children under 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page with its effective date.

9. Grievance Officer

If you have any concerns about how your information is handled, please contact our Grievance Officer:
Mridula Vinay
Email: Mridula@proknots.net
Phone: +91 81233 96232

Contact Us

ProKnots, Bengaluru, Karnataka
Email: customercare@proknots.net
Call / WhatsApp: +91 81233 96232